To get the best advice and help, we recommend talking to our course advisors over the phone. Based on your needs, current skills and experience, they will be able to help advise you on what would best meet your requirements and budget. They will also be able to answer any questions that you might have concerning the courses.

You can also attend our free open evenings. You will be able to find out more about the different training routes available to you, the training and support you’ll receive whilst studying, career paths once you’ve qualified and continuing professional development.

Your work is assessed against agreed and published criteria and your achievement is decided by experienced assessors who are qualified in assessing and/or internally verifying in the active leisure sector.

If you don’t agree with your result and you’d like to appeal against the assessment decision, you’d need to do this within 20 days of receiving your results.

To do this please refer to the Appeals Procedure in the Student Handbook. Send this form and supporting documents to:

The Service Delivery Manager, YMCA Fitness Industry Training, 111 Great Russell Street, London, WC1B 3NP

We are constantly working to improve our courses and services for you. Your feedback is valuable as it helps us continue to develop and improve. Please email us at [email protected] if you would like to give us feedback.

To book your practical assessment, please contact our course support team by emailing us at [email protected] or by calling us on 020 3994 9550. You can also contact us to discuss any questions about assessments, results or certificates that you might have.

Please note that if you’re booking a re-sit or deferred assessment, you’ll be asked to pay the full amount at the time of booking.

If you’d like to push back on a part of your assessment, you just need to let us know at least 4 weeks before the start of your course. You can do this by talking to our course support team by emailing us at [email protected] or by calling us on 020 3994 9550.

If, when booking, your course is only 4 weeks away, you’ll need to decide on deferrals when you book. Unfortunately, you won’t be able to make any changes to your assessments with less than 4 weeks’ notice and if you need to re-book assessments you may have to pay the full fee.

If you require a hard copy or replacement certificate, please contact our course support team by emailing us at [email protected] or by calling us on 020 3994 9550.

If your certificate is being delivered from external awarding bodies, this may take up to three months to be posted to you. These certificates are sent via Recorded Delivery so you will need to sign for it.

Please note that replacement certificates may incur an additional cost. You can find the cost for replacement certificates in the terms and conditions document attached to your booking confirmation email.

To talk to us about payments, changing courses, course absences or any medical issues you may have, please contact our course support team by emailing us at [email protected] or by calling us on 020 3994 9550.

Many of our courses have entry requirements that include previous qualifications. To send us evidence of these qualifications, please contact us at [email protected] or by calling us on 020 3994 9550.

If you need any help and advice with your course, we have a dedicated team for that. To get support with your studies, revision, eLearning or to book revision days, please contact our course support team by emailing us at [email protected] or by calling us on 020 3994 9550.

To cancel your booking, you need to contact our course advisors by emailing us at [email protected] or by calling us on 020 3944 2533.

If you cancel your booking within the 14-day cooling off period (see above) a full refund will be given. If you cancel after 14 days, you may be liable for the full payment.